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POLICIES
Studio Policies
Bookings Advance payment is required in order to book all group classes and private sessions. We accept most major credit cards, check and cash payments. If you would like to pay by check or cash, please contact us prior to booking your class.
No-Shows Any no-shows to a class or private session will result in full charge for the class/session.
Waitlists If you are on a waitlist and a spot opens you will be notified via email. The waitlist closes two hours prior to class, in which you will no longer be automatically enrolled if a spot opens. If a spot opens under 2-hours before class, we will contact you via text message, in order of place on the waitlist, to see if you would like to take the spot.
Inclement Weather Late cancellations due to inclement weather (ice, snow, flooding, or tornado warning/watch) will be excused. If you deem the road conditions to be unsafe, we urge you not to attempt to drive to make a class or session. Safety first! Please call or email the studio if you will not be able to make it to class. Any class cancellations due to weather will be reflected in the online scheduler, and in addition, we will contact you to notify you if your class is cancelled.
Cancellations/Late Cancels We have a 24 hour cancellation policy for all group classes and private sessions. A cancellation within the 24 hour period results in loss of the class/session credit. We are not able to make any exceptions to our late cancel policy. Please do not ask.
Cancel Online Only All class cancellations must be made online via your Walla account. This includes all late cancellations.
Punctuality Please arrive on time and ready for class. This ensures you are properly warmed up for class and aids in keeping the integrity of class flow. Any arrivals past 5 minutes from the start of class time may be asked to leave.
Teens/Age requirement Clients aged 16 and up are welcome to join group classes. Ages 13-15 are welcome to join in either a private or semi-private session, with the potential to join group classes (this can be determined on a case-by-case basis). At the moment, we do not take clients aged 12 and under.
Membership Policies
Monthly Auto-renew By purchasing a group class membership, you are agreeing to being billed on your purchase date, and every 1 month thereafter, until cancellation of your membership.
Membership Cancellation To cancel, we require 3 days’ notice prior to your next billing date. This must be provided in writing to info@ashburncorepilates.com.
Membership Pauses Memberships may be paused for 2 weeks or more. For any periods of less than 2 weeks, or 14 days, we are unable to pause memberships. Please plan and schedule classes around vacations, etc.
Rollover Policy All class credits included in your monthly membership MUST be used within that month; class credits do NOT roll-over between months.
No Refunds All sales are final. You will not be entitled to any refunds, partial refunds or credits for cancellations for termination prior to the end of your monthly billing cycle, or for unused memberships and classes.
Additional Classes If you reach your limit of monthly classes and would like to attend class before the next month our system will automatically offer you single classes at a special member rate .
Class/Private Session Package Policies
One Time Purchase All single purchases or packages of group classes and private sessions are a one time purchase, and will not auto-renew.
No Refunds Refunds are not available for unused classes or private sessions. All sales are final and non-refundable.
Expiration dates All purchases of single classes/private sessions, and packages of each, have expiration dates. Expiration dates are not able to be extended.